Last Updated: October 2025

Welcome to Freshwave.fl (“Freshwave”, “we”, “our”, or “us”).
By accessing or using our website Freshwavefl.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or purchasing any of our products.

If you do not agree to these terms, please refrain from using our website.

1. General Information

Freshwave.fl is operated by Freshwave, located at:
📍 400 Capital Circle SE STE 18-121, Tallahassee, FL 32301, United States
📧 [email protected]
📞 (850) 792-6431

These Terms govern the use of our website, including browsing, purchasing products, and interacting with our services and digital platforms.

2. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements.
Continued use of this site constitutes your acceptance of these Terms and any future modifications.

3. Products and Services

Freshwave offers luxury aroma diffusers, fragrance oils, and related accessories.

We strive to ensure that product descriptions, prices, and images displayed on our website are accurate. However, slight variations in color, design, or aroma intensity may occur due to manufacturing and screen display differences.

Freshwave reserves the right to modify, suspend, or discontinue any product or service at any time without prior notice.

4. Orders and Payments

All prices are listed in USD and are subject to applicable taxes.
Payments are processed securely through our authorized third-party payment processors.

By completing a purchase, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

Freshwave reserves the right to reject or cancel orders in cases of:

Payment authorization failure

Suspicion of fraud

Out-of-stock products

Pricing or typographical errors

5. Shipping and Delivery

Orders are processed within the estimated time frame displayed at checkout.
Shipping times may vary depending on location and carrier availability.

Freshwave is not responsible for delays caused by external factors such as weather, customs, or carrier errors.

Once your order has shipped, a tracking number will be provided to monitor delivery status.

6. Returns and Exchanges

We accept returns of unused and unopened products within 14 days of delivery.
To request a return, contact us at [email protected] with your order number and reason for return.

Refunds will be issued once the item is received and inspected.
Shipping costs are non-refundable unless the product is defective or the wrong item was sent.

7. Intellectual Property

All content on Freshwavefl.com — including text, images, graphics, logos, videos, and trademarks — is the exclusive property of Freshwave or its licensors and is protected under international copyright laws.

You may not copy, reproduce, modify, distribute, or use any content for commercial purposes without prior written authorization from Freshwave.

8. Limitation of Liability

Freshwave is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

Our liability, in any case, will not exceed the total amount paid for the product in question.

9. User Responsibilities

By using our site, you agree to:

Provide accurate and truthful information.

Avoid using the site for fraudulent or illegal activities.

Respect intellectual property and the integrity of our content.

Any misuse of the website may result in access restriction or legal action.

10. Third-Party Links

Our website may contain links to external sites for your convenience.
Freshwave is not responsible for the content, policies, or practices of third-party websites.
We encourage you to review their Terms and Privacy Policies before interacting with them.

11. Privacy Policy

Your use of this site is also governed by our Privacy Policy, which details how we collect and protect your personal information.

12. SMS/Mobile Messaging Program

Freshwave SMS Program [Le sugiero usar una descripción como: "By opting in, you agree to receive promotional messages, order updates, and special offers from Freshwave.fl via text message." O inserte su propia descripción del programa aquí.]

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected] or (850) 792-6431.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our privacy policy: [INSERTE EL ENLACE DIRECTO A SU POLÍTICA DE PRIVACIDAD AQUÍ, ej. https://freshwavefl.com/privacy-policy].

13. Governing Law

These Terms and any related disputes shall be governed by and interpreted in accordance with the laws of the State of Florida, United States.
Any legal claims shall be filed in the competent courts of Tallahassee, FL.

14. Contact

For questions about these Terms or our products, please contact:
📧 [email protected]
📞 (850) 792-6431
📍 Freshwave.fl – 400 Capital Circle SE STE 18-121, Tallahassee, FL 32301, USA